Books : 12: The Elements of Great Managing

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Author name: Rodd Wagner, James K. Harter

: 12: The Elements of Great Managing
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Type of bind: Hardcover
Dewey Decimal Number: 658
EAN num: 9781595629982
ISBN number: 159562998X
Label: Gallup Press
Manufacturer: Gallup Press
Quantity: 1
Page Count: 280
Printing Date: November 01, 2006
Publishing house: Gallup Press
Sale Popularity Level: 16552
Studio: Gallup Press



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Editor's Notes and Comments:

Product Description:
12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement




Customer Reviews
User popularity level: out of 5 stars

Rated by buyers 3 out of 5 stars - Average
Nutshell review - An average follow on book to First, Break All the Rules. Really nothing that new or revolutionary not already covered or implied in the original work.


Rated by buyers 5 out of 5 stars - Comprehensive, Innovative, Helpful
This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving hints and examples of how to improve productivity, employee and guest satisfaction and how to create a work environment pleasant for all parties. It is structered well and easy and fst to read. Is a must for everyone in a leading position.


Rated by buyers 5 out of 5 stars - Great guide for lower level managers
There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the very first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and real names. That gives this book much more credibility than the average management book for me. It's also a good way to do a self-report card in my relationship with each employee. Some of them are demanding and now I think "what does she really need to do the job, and am I providing it" instead of just responding to complaints without any analysis of the underlying situation. Bottom-level / front-line staff can be very good at manipulating managers or conversely very good at making a manager so defensive that we can't reply to them. With this book in my toolkit, I can stay above the emotions of the workplace and either fix what needs to be fixed or send the employee to EAP.

My other two favorite books are Making Work Work by Morgenstern and Healing the Downsized Organization. They are also very practical.


Rated by buyers 5 out of 5 stars - "Top Shelf"
Basic principles, we easily overlook.
Helped me change the approach I use to involve staff in decision making.
Sensible information that can be applied to any level of leadership or management in any setting.
My coworkers have appreciated the change.


Rated by buyers 3 out of 5 stars - Excellent Material, but Redundant
Overall this is a great book. It's packed with good information, backed with solid research, great statistics, real examples and well written. Normally I'd give it a 5 star rating. When compared against other books in its genre, it's a great book and deserves your attention.

However, I found much of this book a rehash of the material in "First, Break All the Rules". The ideas are important enough that I went ahead and forced my way through the book. However I was definitely disappointed that the "Long-Awaited Follow-Up" as the cover advertises didn't really contain anything dramatically new that was not already covered in "First, Break All the Rules".

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